Oguzhan Palacioglu

Information Systems Manager and IT Team Leader

• Led and mentored a team of IT specialists by delegating tasks, providing training, and ensuring continuous professional development.
• Coordinated with other departments to align IT strategies with organizational goals and ensure smooth operations.
• Developed and implemented IT policies, procedures, and best practices to maintain high standards of security and efficiency.
• Oversaw IT projects from planning to execution, including budgeting, resource allocation, and timeline management.
• Managed relationships with vendors and negotiated contracts to optimize costs and service quality.
• Regularly reported on IT performance, risks, and strategic initiatives to senior management and stakeholders.
• Fostered a culture of innovation and continuous improvement within the IT team to enhance overall service delivery.

Information Systems Manager

• Developed and enhanced software solutions using HTML, CSS, JavaScript, PHP, Laravel, and Python tailored to the school's specific needs.
• Administered Google Workspace for 2000+ students, teachers, and staff, ensuring efficient and secure communication.
• Managed network operations and resolved complex connectivity issues to maintain seamless integration across devices and platforms.
• Implemented and maintained mobile device management (MDM) solutions such as Apple School Manager, Cisco Meraki, Mosyle Manager, and Jamf School.
• Collaborated with internal teams and external partners to quickly resolve IT issues and optimize system performance.
• Analyzed IT network data to identify improvement opportunities and provided strategic recommendations.

IT Operations Specialist

• Provided help desk support for desktop PCs, laptops, MacBooks, Linux systems, and mobile devices.
• Installed, serviced, upgraded, and maintained over 300 Windows and Mac computers, as well as iOS tablets and Android devices.
• Assisted in managing basic network operations and troubleshooting connectivity issues.

Master of Science in Information Technologies

Bachelor's Degree in Health Management

Bachelor's Degree in Public Finance