Oguzhan Palacioglu
Summary
Information Systems Manager with 6+ years leading IT operations, infrastructure, and cybersecurity for a 2,000+ user K-12 organization. Builds and manages cross-functional IT teams, owns budget and vendor negotiation, and delivers internal business applications that digitize manual workflows. ITIL-aligned incident management, MDM (Jamf, Meraki, Mosyle), network infrastructure (FortiGate, VLAN, DHCP/DNS), and Google Workspace administration at scale.
Core Competencies
IT Operations Management • Budget Management • Vendor & Contract Negotiation • Stakeholder Management • Cross-Functional Team Leadership • Incident & Risk Management • IT Policy & Compliance • Network Infrastructure & Security • Mobile Device Management (MDM) • Disaster Recovery Planning • Cybersecurity • KPI Reporting
Experience
Information Systems Manager
- Led and mentored the IT team, delegated responsibilities, provided technical guidance, and coordinated day-to-day IT operations.
- Managed IT projects from planning through implementation, including budgeting, resource allocation, vendor coordination, and stakeholder communication.
- Designed and developed internal business applications for procurement, HR candidate evaluation, workforce/headcount requests, and high school pre-registration, digitalizing manual workflows, centralizing processes, and improving operational efficiency across multiple departments.
- Administered Google Workspace for 2,000+ students, teachers, and staff, ensuring secure account management, access control, and reliable collaboration services.
- Managed network infrastructure and resolved complex connectivity and infrastructure issues across the organization.
- Implemented and maintained mobile device management (MDM) environments using Apple School Manager, Cisco Meraki, Mosyle Manager, and Jamf School.
- Developed and implemented IT policies, procedures, security practices, and operational standards to improve system reliability and efficiency.
- Managed relationships with technology vendors, coordinated purchasing processes, and negotiated contracts to optimize costs and service quality.
- Reported IT performance, operational risks, ongoing projects, and strategic initiatives to senior management and key stakeholders.
IT Operations Specialist
- Provided end-user IT support across Windows, macOS, Linux, iOS, and Android environments, resolving hardware, software, and connectivity issues.
- Installed, configured, upgraded, and maintained 300+ desktop computers, laptops, MacBooks, tablets, and mobile devices.
- Performed hardware diagnostics, component replacements, system upgrades, and preventive maintenance for desktop and laptop systems.
- Supported day-to-day network operations, including LAN/Wi-Fi connectivity, network configuration, and troubleshooting.
- Administered and supported Windows, MacOS and Linux server environments.
- Supported network infrastructure and services, including VLAN, DNS, DHCP, firewall, and wireless network configurations.
- Configured and troubleshot CCTV and IP-based camera systems.
Education
Master of Science in Human-Technology Interaction
Master of Science in Information Technologies
Bachelor's Degree in Public Finance
Technical Skills
Infrastructure & Networking: FortiGate, UniFi Dream Machine (UDM), VLAN, DNS, DHCP, TCP/IP, Routing, Switching, Firewall Configuration, Network Segmentation
Systems & Cloud Administration: Windows Server, Linux Server, macOS, Google Workspace Administration, System Administration, Endpoint Management
Mobile Device Management: Jamf School, Mosyle Manager, Apple School Manager, Cisco Meraki
Security & Surveillance: CCTV Systems, IP Camera Systems, Video Surveillance, Camera System Configuration & Troubleshooting
Development & Automation: Python, PHP, Laravel, JavaScript, HTML/CSS, SQL, MySQL, MongoDB, Git, Docker
Certificates
- Google — Introduction to Google Workspace Administration (Oct 2024)
- Google — Technical Support Fundamentals (Sep 2024)
- Google — The Bits and Bytes of Computer Networking (Oct 2024)
- Crash Course on Python (Jan 2025)
- IBM — Artificial Intelligence (AI) Certificate (Mar 2025)